Everything between a message and a sale
Channels, automations, a shared inbox, broadcasts, AI and analytics: one product, one login, one bill.
Every channel your customers use
Connect with the same account you already post from: one click, no developer apps or API tokens.
- WhatsApp BusinessConnect your number through Meta’s official signup, create message templates, and get Meta’s approval status inside RapiTalk.
- InstagramAnswer DMs, reply privately and publicly to comments on posts and reels, and react to story replies and mentions.
- Facebook MessengerMessages to your Pages and replies to comments on Page posts, for as many Pages as you run.
- TelegramCreate a bot from the Channels page in one click and start answering straight away.
- EmailConnect your own mailbox. Customer emails become conversations next to every other chat.
- SMSUse the SMS provider you already have an account with, and keep your sender IDs.
Automations you build by connecting boxes
Pick what starts it, add steps, publish. Every published version is kept, so a change never breaks a conversation in progress.
- TriggersA message with a keyword, a tap on a button, a comment on chosen posts, a story reply or mention.
- Comment to DMReply privately to every matching comment within seconds, with optional public replies under it.
- Only for followersOn Instagram, ask people to follow you before the automation continues. You choose the wording and how often to ask.
- Logic and timingConditions, waits from seconds to days, tags and custom fields to remember what each customer wants.
- Rich messagesImages, videos and documents with buttons, website links and footers, in the format each channel supports.
- Run historySee every run step by step, with the reason when something did not send.
One inbox for your whole team
Every channel in one list. Automation answers what it can and steps aside the moment a person takes over.
- Take over in one clickAutomation pauses while a teammate owns the chat, and resumes when they hand it back.
- Assignments and notesAssign chats, leave internal notes, filter by channel, owner and status.
- Customer profileName, contact details, tags, custom fields and the comment that started the chat, next to the thread.
- Roles for your teamOwners, admins, managers, marketers, agents, analysts and developers each see what they need.
Broadcasts that respect your customers
Send to the right audience at the right hour, only to people who agreed to hear from you.
- AudiencesFilter by tags, custom fields, recent activity, lead score and where the contact came from, with a live preview.
- Consent built inOpted-out contacts are never messaged, and every send checks again before it goes out.
- Quiet hours and time zonesMessages wait for daytime in each customer’s own time zone.
- Schedule, pause, cancelPlan ahead, watch delivery live, and stop any time.
- Contact importBring your existing lists from a CSV file, with the consent source recorded.
AI that knows your business
AI steps sit inside your automations: they answer, sort and collect details, and hand over when they should.
- AI replyAnswers in the customer’s own language and script: English, Hindi, Hinglish and many more.
- Knowledge baseUpload PDFs, documents or web pages; answers are based on your own content.
- AI agent with hand-overHolds the conversation, adds only the tags you allow, notes details, and passes the chat to a person when unsure.
- Classify and extractSort messages by intent and save details such as city or order number to the contact.
- Your own AI keyOn paid plans, use your own Gemini, OpenAI, Anthropic or other provider key. Your customers’ messages are never used to train models.
See what actually brings sales
Numbers come straight from what happened in your conversations, not estimates.
- Automation funnelsHow many people started, finished and replied, step by step.
- Tracked linksKnow who clicked which link in which message.
- Conversions and revenueReport sales from your store or app with an API key and see which automation or campaign earned them.
- Campaign resultsDelivered, failed and skipped, with the reason for each.
Connects to the tools you run on
Send data out and bring results back without waiting for a developer.
- HTTP request stepCall your own systems from an automation, with private networks blocked for safety.
- Webhook stepSend conversation details to any tool that accepts webhooks, choosing exactly which fields go out.
- API keysScoped, revocable keys for reporting conversions from your website or store.
See it on your own channels.
Connect a channel, switch on your first automation, and let RapiTalk answer while you work.